Last updated: 18 March 2023
Welcome to the website www.mdmedicine.com (the “Website/APP”)! This Website is owned and operated by MDMEDICINE W.L.L, having its business address at Level 22, West Tower Bahrain Financial Harbor, King Faisal Highway, Manama PO Box 20705, Bahrain (hereinafter referred to as “MDMEDICINE”).
Hereby we explain how we use, store, and protect your personal information in our Privacy Policy. Please read our Privacy Policy carefully before you use our Website and Services.
MDMEDICINE reserves the right to change these Terms of Use, Privacy Policy and any other document applicable to the use of Website and Services. These changes are effective immediately upon posting. When changes come into effect, the revised Terms and/or Privacy Policy shall supersede the previous version of the Terms and/or Privacy Policy.
By visiting and browsing our Website and/or using any of the Services (as defined below), you agree to all of these Terms. If you do not agree to be bound by these Terms, please do not access this Website or use the Services.
MEDICAL DISCLAIMER. The information contained on our Website is for general information only. Use of the Website and Services is not meant to serve as a substitute for professional advice, diagnosis or treatment. As a result, you should not rely solely or by any means on this information, and we recommend that you take the medical advice from your medical practitioner in your country of residence to consult on your medical condition. We make no warranties in relation to the output of our information services. This Website is not intended for crisis or emergency situations other than to provide information that is to be verified by yourself from other sources. If you have a medical emergency, please contact your local medical emergency or hospital immediately as MDMEDICINE does not provide such services.
TERMS AND DEFINITIONS. In these Terms the terms used in capital letters have the following definitions:
“Controlled Substances” means a drug or other substance, or immediate precursor included in the Controlled Substances (US).
“MDMEDICINE”, “we” or “our” means MDMEDICINE, having its business address at Level 22, West Tower Bahrain Financial Harbor, King Faisal Highway, Manama PO Box 20705, Bahrain is the owner and operator of the Website.
“Physician” means a medical practitioner, doctor, health expert or similar institution that is registered on the Website.
“Services” means the performance of services of a platform providing users with direct access to online consultation (chat or email) to Physicians, as well as other services available on the Website.
“Terms” means these Terms of Use as amended from time to time.
“User” means a Website visitor, patient, his/her legal representative or guardian, searching for health information and/or using the Services.
“Website/APP” means the website www.mdmedicine.com, our mobile applications and any other access of the Services through any interface we have and/or may develop.
OUR SERVICES. MDMEDICINE is a platform on which our Users may find health information and connect to a Physician to get a medical discussion with the use of chat, videoconferencing and email discussion. In addition, the following services are available through the Website (as may be amended from time to time):
For the avoidance of doubt, MDMEDICINE does not sell, manage, own, control or provide any information and/or Services available on the Website. Such information and Services are provided by Physicians who are our Website, independent suppliers. Such Physicians are responsible for the provision of Services, providing information on health and other medical issues. By using any Service, you enter into a direct contractual relationship with the Physician. MDMEDICINE does not verify, endorse or authenticate the credentials, experience or legal status of the Physician. It is up to the User to verify the Physician’s legal, educational, and registration status.
We do not verify any information provided by Physicians and we cannot guarantee that any discussion, and/or information are true, accurate and complete. MDMEDICINE does not provide any medical consultation directly or indirectly.
Please be aware that our Physicians are located in various countries. As a result, some of the Physicians are not allowed to practice in certain countries. The User is responsible for ensuring that the selected Physician is allowed to provide medical advice on remote consultation in accordance with the User’s applicable law. The User will need to verify the legal, education, work experience, and qualifications of the Physician. MDMEDICINE does not verify Physicians and does not take any responsibility for the trueness of any information, communication and/or discussion on the Website which is provided by the Physician himself.
Physicians communicate with the User-based on the information provided by the User. The User agrees to give full, complete and accurate information. The User shall also provide the Physician with additional reasonably requested information. The Physician may refuse to provide any discussion if the User fails to provide such information without any liability on its side. MDMEDICINE is not responsible for the confidentiality of the discussions and communications among any parties, taking place on the Website, and is not responsible for any disclosure, leak of information provided by the involved parties, or access to such information by any unauthorized party.
MINORS. You can access our Website and use our Services if you are over 13 years old or the legal age defined in your country of residence. We do not intentionally collect personal information from anyone under 13 years of age and we delete personal information if we learn about it.
USE OF THE WEBSITE. You may use the Website for personal and lawful use subject to your compliance with these Terms. You agree that you will not:
If we have any reasons to believe that you violate these Terms, we may suspend or terminate your account at any time with or without notice. In addition, MDMEDICINE is entitled to take any necessary legal action against you.
ACCOUNT REGISTRATION. Certain Services on our Website are only accessible to registered users. In order to register for an account, you agree to provide us with information about you, such as, without limitation, your name, e-mail address, and affirm your acceptance of these Terms and Privacy Policy. Upon successful completion of the registration process, we will establish your account on the Website. In submitting this or any other personal information as may be required, you verify that the information is accurate and authentic, and you agree to update your personal details if any information changes.
Any User cannot register more than one user account. If your user account has been suspended, blocked or terminated and/or is disputed, you shall contact us for preliminary written approval to open a new user account.
For security reasons, please keep your password confidential and monitor your account for unauthorized third-party access. If you identify or suspect any unauthorised use of your account, you should immediately notify us.
ONLINE APPOINTMENTS. On the Website, our Users can choose to search for a Physician with the use of location and medical speciality search preferences. The Website displays a list of Physicians based on the User’s search preferences. The User may request an appointment with the Physician the User chooses. Subject to its availability, the selected Physician could cancel the appointment request. MDMEDICINE does not control the availability of Physicians and is not responsible directly or indirectly or liable for any consequences (direct, indirect or consequential) due to the cancellation or change in the appointment.
Get a Job: MDMEDICINE does not guarantee any job for any applicant and does not guarantee any employee to any employer. The job seeker is submitting an online application, and MDMEDICINE will by no means lobby or assist him/her in getting a job. MDMEDICINE will not by any means assist or help the employer in filling his employment vacancy. MDMEDICINE does not authenticate or verify the information provided by the job seeker or the employer. It is up to the concerned party to verify and authenticate the information provided to the other party.
ONLINE DISCUSSIONS. Physicians provide online discussions subject to the following terms:
COMMUNICATION DURING DISCUSSIONS. Users and Physicians can communicate using the Website’s online tools (chat) or by email. All information is given in English or any other language mutually agreed by the parties. Our Users are required to respect others and follow these rules:
All Physicians are required to keep medical and healthcare-related information is confidential and private. MDMEDICINE does not control or verify any information or discussion given by the Physician.
COMPLAINTS. If a Physician violated these Terms, please contact our Customer Care at [email protected]. We aim to resolve all complaints and disputes as amicably and quickly as possible so your cooperation in providing a prompt response to our questions would be appreciated.
PACKAGES AND FEES. The fees and description for our packages are indicated on the Website. Fees exclude VAT, where applicable unless otherwise stated. Our packages include:
Once you select the package option you will be billed for the whole package.
It is possible that a product may be mispriced on the Website. We do, however, confirm prices in the confirmation email. Where an actual price is lower than that stated on the Website, we will charge the lower amount and send you the order. If, however, the actual price is higher than that stated on the Website, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
If you wish to purchase any service made available through the Website, you will be asked to submit your credit card details. You represent and warrant that you have the legal right to use the payment method utilized in connection with any transaction. By submitting such information, you grant to MDMedicine the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you. Verification of information may be required prior to the acknowledgement or completion of any transaction.
After placing an order, MDMEDICINE sends you an email from us acknowledging that we have received your order. However, this email does not mean that we accepted your order. Your order constitutes an offer to MDMEDICINE to buy a service on the Website. MDMEDICINE reserves the right to refuse orders for any reason. Once we confirm your order, we send the confirmation order to your email.
Once the fee is charged, you cannot cancel your order. MDMEDICINE does not refund/cancel any payment made by the User.
If the User purchases subscription packages, then the User will be automatically billed for the next renewal term. By submitting your payment information, you grant to MDMEDICINE the right to charge a subscription fee at the then-current subscription rate until you cancel your renewal subscription.
If you wish to cancel the renewal of your subscription, you may cancel the renewal before the next billing date. To cancel your renewal, you may log in to your account and follow the cancellation procedure. Please make sure that you receive a confirmation email that your renewal is cancelled.
MDMEDICINE has the right to revise the packages and fees. The new packages and fees do not apply to current orders already billed by MDMEDICINE before the changes.
INTELLECTUAL PROPERTY RIGHTS. The intellectual property contained in the Website and Services (and any derivative works based on them) is confidential and/or proprietary information of MDMEDICINE, our affiliates or its licensors and is protected by copyright and other intellectual property rights. All title, ownership and intellectual property rights on the Website and Services shall remain with MDMEDICINE, our affiliates or licensors, as the case may be. All rights not otherwise claimed under the Terms or by MDMEDICINE are hereby reserved.
You further acknowledge and agree that the Website and Services are protected by copyrights, trademarks (whether registered or being under registration), service marks, patents or other proprietary rights and laws. Except as expressly permitted by applicable law or as authorized by MDMEDICINE or the applicable licensor (such as an advertiser), you agree not to modify, rent, lease, loan, sell, distribute, transmit, broadcast, publicly perform or create derivative works based on the Services or the Website, in whole or in part. Without limiting the foregoing, any reproduction, redistribution, reverse engineering or decompilation of the Services or the Website is expressly prohibited by law and may result in severe civil and criminal penalties.
USER CONTENT. MDMEDICINE may review (but is not obliged to review) comments placed on its social media links and has the right not to publish any material without giving a reason for that. By submitting any reviews or comments on the Website, you grant MDMEDICINE the right to use, change, create derivate works, publish, display and otherwise legally use your reviews and comments. This right shall survive even if your account is terminated or closed for any reason.
THIRD-PARTY SITES. This Website may contain links to third-party sites (“linked sites”). The linked sites are not under the control of MDMEDICINE and we are not responsible for the content of any linked site. MDMEDICINE makes no representations regarding the content or appropriateness of content on such sites. When you access a linked site from this Website, you leave this Website and you do so at your own risk. You are responsible for viewing and complying with the terms and conditions posted on the linked site.
NO WARRANTIES; LIMITATION OF LIABILITY. You acknowledge and agree that all access and use of the Website is at your own risk. Without prejudice to the generality of the foregoing, we will not be liable to you if the Website or Services are inaccessible or unavailable in whole or in part due to periods of downtime, or for any reason beyond our reasonable control, or because we are carrying out maintenance, upgrades, developments or the like.
All Services, including software, products, information, text and related graphics contained within or available through the Website are provided “as is” and “as available”. Under no circumstances shall we be liable for any errors or omissions in the Services on the Website. MDMEDICINE makes no representations or warranties of any kind, either express or implied, as to the operation of this Website or the Services, data or materials included on this Website. MDMEDICINE does not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material of any kind contained within the Services. We cannot ensure that the Services and other information provided on the Website are accurate, correct, reliable, exhaustive or complete on every subject.
The Website contains different plugins, templates, software and images purchased from a third party. MDMEDICINE cannot guarantee that all such plugins, templates, software and images will function correctly and will be compatible with the User’s PC, plugins, themes, software or browsers of any kind. MDMEDICINE is not responsible for any loss of data as a result of the use or installation of such plugins, templates, software and/or images.
Under no circumstances shall MDMEDICINE, including its subsidiaries, affiliates, officers, agents, licensors, employees, partners, licensors or others involved in creating, sponsoring, promoting or otherwise making available the Website and its content, be liable to any person or entity whatsoever for any direct, indirect, incidental, consequential or punitive damages or any damages or losses whatsoever.
INDEMNIFICATION. You agree to indemnify and hold MDMEDICINE, Physicians and our subsidiaries, affiliates, officers, agents, licensors, employees, partners or others involved in creating, sponsoring, promoting or otherwise making available the Website, providing Services and data, harmless from any and all claims, damages, losses or liabilities, including reasonable legal fees and expenses, made by any third party due to or arising out of any action, inaction or omission by you. To the extent permitted by law, the total liability of MDMEDICINE, Physicians and our subsidiaries, affiliates, officers, agents, licensors, employees or partners for any claims under these Terms, including for any implied warranties, is limited to 10% of the total amount you paid us to use the Services.
FORCE MAJEURE. MDMEDICINE shall not be deemed to be in default of any provision hereof or be liable for any delay, failure in performance, or interruption of service resulting directly or indirectly from acts of God, civil or military authority, civil disturbance, war, terrorism, strikes, fires, other catastrophes, power or telecommunications failure or any other cause beyond its reasonable control.
NOTICES. Any notice or other communication given or made under or in connection with the matters contemplated by these Terms shall be in writing and sent electronically.
Notice to the User deems to be received by such User if and when MDMEDICINE is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User, orimmediately after we post such notice on an area of the Website that is publicly accessible without charge.
INTERNATIONAL USE OF WEBSITE. The Website operates and can be accessed in many regions of the world. If you use our Services from outside the USA, the prevailing law within that jurisdiction would apply to your use of the Services. Please contact us at [email protected] to check whether our Services are available in your country prior to your use of the Website.
MDMEDICINE makes no representation that the Website and its Services is appropriate or available for use in certain locations, and accessing the Service is prohibited from territories where such Services are illegal. If you access the Service from other locations, you do so at your own initiative and are responsible for compliance with local applicable laws and regulations.
MISCELLANEOUS. Nothing in these Terms shall be interpreted as agency, partnership, joint venture, mutual activities, employment, franchiser-franchisee or any other relations not directly stated in these Terms.
If any provision of the Terms is held to be invalid, non-binding or unenforceable, the remaining provisions shall remain valid and be enforced. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms.
These Terms together with the Privacy Policy constitute the entire agreement between you and MDMEDICINE regarding the Website and Services. Any modifications to these Terms and Privacy Policy shall be made in writing.
The failure of MDMEDICINE to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of MDMEDICINE. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
MDMEDICINE may assign its rights and (where permissible by law) its obligations under these Terms, in whole or in part, to any third party at any time without notice, including without limitation, to any person or entity acquiring all or substantially all of the assets or business of MDMEDICINE. You may not assign these Terms or the rights and duties hereunder, in whole or in part, to any third party without the prior written consent of MDMEDICINE.
GOVERNING LAW. To the extent permitted by law, these Terms and the provision of our Services shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain.
Refund Policy Once the payment is charged, you cannot refund your order. MDMEDICINE does not refund on any payment made by the User.
Cancellation Policy MDMEDICINE does not offer cancellations for any payments made by the user after the fee has been charged.
CONTACT US. We welcome your feedback and constructive comments at any time via the contact form on the Website or email at [email protected].
+961 1752 111
+973 1778 3858